Privacy Policy

Effective Date: July 5, 2025

Handmade by Jo 2020 (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or interact with our website https://handmadebyjo2020.co.uk/.

1. Who We Are

Business Name: Handmade by Jo 2020
Website: https://handmadebyjo2020.co.uk/

If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details provided on our website.

2. Information We Collect

We only collect personal data that you voluntarily provide to us. This may include information submitted through:

  • Contact or enquiry forms

  • Direct email communication

The information collected may include:

  • Your name

  • Your email address

  • Your phone number (if provided)

  • Any information you include in your message

3. How We Use Your Information

We use your personal data solely to:

  • Respond to enquiries or messages

  • Provide customer support

  • Maintain records of correspondence

We do not sell, rent, or trade your personal information.

4. Legal Basis for Processing

We process your personal data based on:

  • Consent – when you submit an enquiry or contact us

  • Legitimate interest – to respond to messages and manage communications

5. Data Retention

We retain personal data only for as long as necessary to respond to your enquiry or as required by law. Once no longer needed, your data is securely deleted.

6. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent at any time

To exercise your rights, please contact us via our website.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact

If you have any questions about this Privacy Policy, please contact us through the contact details provided on our website.